Refund policy
Refund policy
Thank you for choosing Greendots. We are committed to providing you with the best possible shopping experience.
We understand that sometimes issues may arise with your order. To ensure your satisfaction, we offer the following refund and exchange policy:
Damaged, Incorrect, or Dead on Arrival (DOA) Product
If you receive a damaged, incorrect, or dead on arrival (DOA) product, please contact our customer support within 3 days of delivery. You will need to provide clear images of the damaged or incorrect product, along with an unboxing video (Compulsory).
Upon verification of the issue, we will offer you two options:
* Exchange: We will ship a exchange product at no additional cost.
* Refund: We will initiate a full refund to your original payment method.
Issues Related to Plant Growth or Seed Germination
If you encounter issues with plant growth or seed germination, please contact our customer support within 14 days of delivery. We recommend providing clear images and videos documenting the issue.
Our team will investigate the matter and provide guidance or assistance as needed. In some cases, we may offer a exchange or refund.
Refund Processing Time
Once we receive your request, we will process your refund or exchange within 5 business days. You will be notified via email once your refund has been processed.
At Greendots, we strive to provide you with high-quality products. We understand that occasionally you may need to return a product. Therefore, we offer a return policy, subject to the following conditions:
To be eligible for a return, the product must be in the same condition as you received it, including the product itself, any included accessories, and the original packaging.
To initiate a return, please contact us within 5 days of receiving your order. Please include your order number and a reason for the return. We will review your request. If your return is approved, we will notify you via email with further instructions. Upon receiving the returned product, we will inspect it. If everything checks out, we will process your request within 4-5 business days. The refund will be credited to your original payment method.